Piedmont EyeCare’s COVID-19 FAQs
As we prepare to reopen Piedmont EyeCare in the near future, we just want to take this opportunity to communicate with you what we have been doing and the changes we have made to better serve our patients in this new health care environment. We would like to thank everyone for their patience and understanding in this unprecedented time.
Our Top COVID-19 FAQs Answered
When will Piedmont EyeCare reopen?
Our number one priority is the safety and protection of our patients and staff. We are following the recommendations of the CDC and state government orders as a guide. North Carolina has met the phase one level requirements for reopening and Governor Cooper has lifted the stay at home order. We will open on Monday, May 11th.
What precautions is Piedmont EyeCare taking to protect patients and staff?
We are acquiring all the necessary PPE for everyone’s protection. The staff will be wearing face masks. Gloves will be worn when indicated. Additionally, we have protective face shields, hand sanitizer, surface sanitizer, equipment breath shields, countertop protective barriers, germicidal cabinets for sanitizing frames and we are adding a germicidal UV unit to the HVAC system.
Will the office be operating differently when you reopen?
As we reopen, there will be some changes to the check-in and how patients will move through the office. To maintain social distancing in the office, we ask that you come alone for your appointment. For minors and those in need of assistance, we will allow a maximum of one additional person. All our staff will be wearing the appropriate face masks. We will be doing a curbside check-in. When you arrive, you will send a text to the office and a patient care coordinator will meet you at your vehicle and initiate a screening survey and take a temperature reading.
You will be required to wear a mask. If you fail the screening and/ or your temperature is above 100.4 degrees, you will be rescheduled and referred to your primary care physician. If the screening is successful, you will remain in the car until a room is available for you, and a technician will come and escort you into the office.
What if I only need to go to the optical department?
If you only need to be assisted in the optical department, you will have the same screening and wait in your vehicle until an optician escorts you to the optical department.
As we chart this new course, we look forward to serving you again in the near future. We appreciate your continued support of Piedmont EyeCare and we are excited to see you again in our office.
Do you have a new check-in procedure?
Yes, we have made several changes to our check-in procedure to help maintain social distancing and keep our team members and patients safe.
When you arrive, you will send a text to the office and a patient care coordinator will meet you at your vehicle and initiate a screening survey and take a temperature reading.
Blakeney Text Number: 704-589-0344
Wesley Chapel Text Number: 980-266-9977
You will be required to wear a mask. If you fail the screening and/ or your temperature is above 100.4 degrees, you will be rescheduled and referred to your primary care physician. If the screening is successful, you will remain in the car until a room is available for you, and a technician will come and escort you into the office. We genuinely hope that you find value in having access to this information in a timely and secure environment. Please fax the completed forms to 704-926-3938. If you are unable to complete the forms Please arrive 15 minutes early to complete them in our office.
Stay safe and stay healthy,
The Doctors and Staff of Piedmont EyeCare
